> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gcore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set a product status

> Set a product status on a customer account and the days before Deleted.

The account can see the product and cannot use it until the status is **Active**.

**1. Navigate to General > Identity and Access > Accounts**

**2. Open the account and select Products**

![Products page on an account](https://mintcdn.com/gcore/J8LBR3pebhTxpX-t/images/docs/reseller-support/accounts/service-statuses/products.png?fit=max\&auto=format\&n=J8LBR3pebhTxpX-t\&q=85\&s=c1994a200b69980c78288e4226512694)

**3. Open Show more**

* While the status is **Trial** or **Active**, the product switch stays on. Set the status to **Trialend** or **Paused** before turning it off.
* **Days limit**, **Start day**, and **End day** can be set when the status is **Trial**.
* **Start day** stays fixed, and the switch beside **End day** makes that date editable.

![Status and trial settings for a product](https://mintcdn.com/gcore/J8LBR3pebhTxpX-t/images/docs/reseller-support/accounts/service-statuses/status.png?fit=max\&auto=format\&n=J8LBR3pebhTxpX-t\&q=85\&s=b89e867dc59942b7c062b40d4b6b3ef2)

**4. Set the days before Deleted**

* **Paused to Deleted** and **TrialEnd to Deleted** set how many days pass before the status becomes **Deleted**.
* **Paused to Deleted** and **TrialEnd to Deleted** cannot be edited while the status is **New**.
* **Deleted status date** cannot be edited.

![Transition to deleted status](https://mintcdn.com/gcore/J8LBR3pebhTxpX-t/images/docs/reseller-support/accounts/service-statuses/deleted-status.png?fit=max\&auto=format\&n=J8LBR3pebhTxpX-t\&q=85\&s=06ada47a9c77dd88b86fa59945a7cd61)