> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gcore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments and payment methods

> Manage Gcore payments and payment methods, including history, statuses, filters, saved cards, verification, removal, and balance top-ups.

Payment for Gcore products follows either a pay-as-you-go model, based on actual resource consumption, or a fixed monthly cost tied to a committed plan. Costs for each product are listed on the [Pricing page](https://gcore.com/pricing).

## Payment history

To view payment history:

1. In the [Gcore Customer Portal](https://portal.gcore.com), click the profile icon in the top-right corner.
2. Select **Profile**.
3. Navigate to **Billing** > **Payments**.

The Payments page lists every payment operation processed for the account.

| Column | Description |
| - | - |
| ID | Unique identifier of the transaction |
| Created | Date when the payment operation was created in the system |
| Paid | Date when the payment was successfully completed |
| Payment method | Method used for payment (Debit or credit card, PayPal, Google Pay, Apple Pay, or AliPay) |
| Sum | Total paid amount |
| Status | Current processing state of the transaction |

![Payments page in the account settings](https://mintcdn.com/gcore/QH6k-dm8ep47sAIp/images/docs/account-settings/billing/payments/payments-page.png?fit=max\&auto=format\&n=QH6k-dm8ep47sAIp\&q=85\&s=0d67c65d685b8b54b4db1c8dde2b4ec4)

### Payment statuses

The Status column shows one of five processing states.

| Status | Description |
| - | - |
| Paid | Payment completed successfully |
| Failed | Payment failed |
| Cancelled | Payment was cancelled |
| Pending | Payment is being processed |
| Refunded | Payment has been refunded |

### Payment data filters

Payments can be filtered by payment method, date, or status using the relevant table dropdowns.

![Status filter with Paid, Failed, Pending, Cancelled, and Refunded](https://mintcdn.com/gcore/QH6k-dm8ep47sAIp/images/docs/account-settings/billing/payments/payments-page-filters.png?fit=max\&auto=format\&n=QH6k-dm8ep47sAIp\&q=85\&s=24c1d89f63c58e02681a292bbb2c4bfb)

## Payment methods

Payment methods are added, verified, and removed on the **Payment methods** page. To open it:

1. Click the profile icon in the top-right corner.
2. Select **Profile**.
3. Navigate to **Account** > **Payment methods**.

![Payment methods page in the account settings](https://mintcdn.com/gcore/Wt8qqAPDVACLAcdN/images/docs/account-settings/billing/payments/payment-methods-page.png?fit=max\&auto=format\&n=Wt8qqAPDVACLAcdN\&q=85\&s=a317cd917b76a2802d1314e96e575e84)

### Add a saved payment method

To add a card or wallet on the **Payment methods** page:

1. Select the payment system to use (Credit or debit card, PayPal, Google Pay, or Apple Pay). The form expands.

2. Enter the payment information.

> [!NOTE]
>
> The payment method address is separate from the [billing address](/account-settings/account/overview), so changes made on one page do not affect the other.

3. Click **Confirm information** to apply the changes.

### Payment method verification

Adding a payment card triggers a verification hold of about 1 EUR/USD to confirm the card can be charged. This is not a fee.

The hold is released automatically, usually at once or within 24 hours, though the bank can take up to 3–7 business days. Each attempt to add a card creates a separate hold, and all holds are refunded.

### Primary and Backup payment methods

Each account can have one primary payment method and one backup payment method. On renewal, Gcore charges the primary method first.

If that charge is declined, Gcore retries the same unpaid charge once on the backup method, so the amount is not billed twice. If the backup charge also fails, or no backup is set, the charge is not retried again.

A successful backup retry appears in payment history as a Failed or Cancelled record for the primary attempt and a separate Paid record for the backup charge.

When no backup method is assigned, a banner on the **Payment methods** page prompts to add one so Gcore can retry a declined primary charge automatically.

Click **Add payment method** if a second method is needed. On a method that is not **Primary**, click the three-dot icon and select **Set as backup** or **Set as primary**.

![Payment methods card menu with Set as primary, Set as backup, and Archive](https://mintcdn.com/gcore/_AZAlPNUJUpyO2j2/images/docs/account-settings/billing/payments/payment-methods-card-menu.png?fit=max\&auto=format\&n=_AZAlPNUJUpyO2j2\&q=85\&s=9e2b46d4f5227a338f3f169a13697237)

### Payment method removal

Archive removes a saved method from the account. On a method that is not **Primary**, click the three-dot icon and select **Archive**.

If the card shows **Primary**, select **Set as primary** on another card first.

## Balance top-ups

Beyond automatic billing, funds can be added to the Gcore account balance manually or through automatic top-ups.

### Manual top-up

A manual top-up adds funds to the Gcore account balance from a saved method, a new method added in the same window, or a one-time AliPay payment.

> [!NOTE]
>
> The recharge form may request card or billing details again, depending on the selected method.

AliPay can be used once for a top-up without saving it as a payment method.

To top up the balance:

1. In the Customer Portal, click **Top-up** in the upper-right corner.

![Top-up button](https://mintcdn.com/gcore/Wt8qqAPDVACLAcdN/images/docs/account-settings/billing/payments/top-up.png?fit=max\&auto=format\&n=Wt8qqAPDVACLAcdN\&q=85\&s=d3a113eae97d928559f852c65fa1a51e)

2. In the **Recharge now?** window, open the **Payment method** list. Select a saved method, which shows a **Primary** or **Backup** badge when that role is assigned, **Add new payment method and pay**, or **Pay once with AliPay**.

![Recharge now window with a Primary badge under the selected payment method](https://mintcdn.com/gcore/_AZAlPNUJUpyO2j2/images/docs/account-settings/billing/payments/recharge-now-primary.png?fit=max\&auto=format\&n=_AZAlPNUJUpyO2j2\&q=85\&s=d75cc41109cfc4327e8f0fb244bcf012)

3. Select a preset amount or enter a custom amount in the **Charge sum** field.

4. Click **Recharge** and complete the payment.

![Recharge now window payment method](https://mintcdn.com/gcore/Wt8qqAPDVACLAcdN/images/docs/account-settings/billing/payments/recharge-now.png?fit=max\&auto=format\&n=Wt8qqAPDVACLAcdN\&q=85\&s=5759ac6b54101f2324ec7104510693b4)

Once the payment completes, the funds are added to the account balance.

### Auto top-up

Auto top-up automatically replenishes the Gcore account balance when it falls below a specified amount.

| Setting | Description |
| - | - |
| When balance falls below | Threshold amount that triggers an automatic top-up |
| Top up balance to | Target amount reached after the top-up |
| Payment method | Payment method used for automatic charging |

> [!NOTE]
>
> Only active cards and digital wallet payment methods can be used for auto top-up; bank payment methods are not supported.

Auto top-up is configured on the **Payment methods** page.

![Set up auto top-up](https://mintcdn.com/gcore/Wt8qqAPDVACLAcdN/images/docs/account-settings/billing/payments/payment-methods-auto-top-up-disabled.png?fit=max\&auto=format\&n=Wt8qqAPDVACLAcdN\&q=85\&s=bd7703b4d230bea282510bd361048c7e)

It can also be enabled by clicking **Top-up** in the top-right corner and selecting **Set up auto top-up**.

Once auto top-up is set up, Gcore charges the selected payment method automatically whenever the balance falls below the threshold.

#### Auto top-up statuses

The auto top-up row shows one of these statuses.

| Status | Description |
| - | - |
| Not configured | Auto top-up has not been saved |
| Active | Auto top-up is enabled and working normally |
| Disabled | Auto top-up is configured but disabled |
| Suspended | Auto top-up was temporarily disabled because multiple payment attempts failed |

A suspended auto top-up becomes **Active** after the payment method is updated or verified.

#### Suggested values

The **Auto top-up** dialog fills in suggested amounts and says **Suggested values have been applied based on your usage parameters**. When the account has no spending history, the details say **No spending history available. Using minimum values.**