> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gcore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account deletion

> Requesting Gcore account deletion removes services and personal data, with a 10 day cancellation window and identity verification.

Deleting an account removes its services and personal data. The request can be canceled within 10 days; services stop immediately when the request is sent, and Gcore permanently deletes the account after that window.

## Deletion overview

The **Delete account** section on the General information page shows these terms before the request is sent.

> [!WARNING]
>
> Back up any data needed before requesting deletion.

Gcore sends a confirmation email when the deletion is complete.

## Deletion procedure

Submit the request from the General information page.

**1. Open account settings**

In the [Gcore Customer Portal](https://portal.gcore.com), click the avatar in the top-right corner and select **Profile**.

**2. Open the Delete account section**

In the sidebar, navigate to **Account** > **General information** and scroll to the **Delete account** section. Click **Delete my account**.

![Delete my account button in the General information section](https://mintcdn.com/gcore/Wt8qqAPDVACLAcdN/images/docs/account-settings/account/account-deletion/delete-account-button.png?fit=max\&auto=format\&n=Wt8qqAPDVACLAcdN\&q=85\&s=3cea49cc8c868f8d9fefcc03e991788d)

**3. Complete the survey**

Answer the survey, then click **Delete**.

![Account deletion survey dialog](https://mintcdn.com/gcore/Wt8qqAPDVACLAcdN/images/docs/account-settings/account/account-deletion/deletion-survey.png?fit=max\&auto=format\&n=Wt8qqAPDVACLAcdN\&q=85\&s=099087019ac98e941855bc177176f4d2)

**4. Confirm identity**

The deletion request is accepted only after identity verification:

| Account authentication | How to confirm deletion |
| - | - |
| 2FA enabled | Enter the one-time code from the authenticator app |
| 2FA disabled, password account | Enter the account password |
| 2FA disabled, OAuth / SSO account | Open the confirmation email and click the link |

When the account uses 2FA or a password, successful verification activates the deletion request immediately. When the account uses OAuth or SSO and has no password, Gcore sends a confirmation email to the account email address, and the modal shows: "We've sent a confirmation link to your email, please check your inbox."

**5. Finish the email confirmation**

This step applies only when the account uses OAuth or SSO and has no password. Open the link from the confirmation email:

* A valid token activates the deletion request and opens the account settings page.
* An expired, already used, or invalid token opens an error page. Return to account settings and submit a new request to receive a fresh confirmation link.

After the request is activated, the account is locked and services stay stopped unless the request is canceled within 10 days.

## Deletion restrictions

Unlike the procedure above, Gcore declines a deletion request when the account balance is negative, and the notification email explains the reason. Settle the outstanding balance, then submit a new request.